AKP Phnom Penh, April 23, 2026 --

The Ministry of Labour and Vocational Training (MLVT) has launched 32 self-service machines for members of the National Social Security Fund (NSSF), with a move aimed at improving the speed, transparency and convenience of public service delivery.

The machines, which have been installed across 12 national hospitals, enable NSSF cardholders to independently print service forms at designated partner health facilities, reducing the need for manual processing.

Speaking on April 22, the Ministry’s spokesman H.E. Sun Mesa said the initiative marked a significant step towards modernising service delivery within the NSSF system.

“The launch of NSSF self-service machines is an important step in accelerating the delivery of public services so they are faster, more efficient, more transparent and more convenient for members,” he said.

He added that the system is designed to cut waiting times while also strengthening safeguards against misuse. 

“This system not only reduces waiting times, but also helps prevent fraud and ensures that NSSF members receive services properly,” he noted.

According to the Ministry, the machines offer several advantages. Members can print their own service forms quickly and reliably, ensuring timely access to healthcare without missing scheduled checks. The system also helps curb fraudulent practices, such as the misuse of NSSF cards by relatives or acquaintances.

In addition, services are provided on a first-come, first-served basis, streamlining patient flow at hospitals. The machines also eliminate the need for repeated registration at health facilities and are expected to support more flexible payment processes once systems are fully integrated.

The rollout reflects broader government efforts to digitalise public services and enhance efficiency within Cambodia’s social protection framework.

By Sum Kosal